Terms of Service

Last updated: 10 August 2026.

In using this website you are assumed to have read and agreed to the following terms and conditions:

The following terminology applies to these Terms of Service, Privacy Policy and any or all Agreements: “User,” “Member,” "Client," “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. "The Company," “Ourselves,” ”12andus,” “Our,” “We” and "Us," refers to our Company, Apogeeks Pte. Ltd., based in Singapore. “Parties,” refers to both the Client and ourselves. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore, as referring to same.

Privacy Statement

12andus' Privacy Policy is part of this terms of service and you should read it carefully.

Purpose of 12andus

12andus is an informative astrological service with a social part. Astrology is not a science and any information you get from 12andus is meant to be for information purposes and entertainment. 12andus is not meant to counsel, advice, direct, recommend, judge, forecast, evaluate you or any other person you might be curious to know about through our astrological reports. In no way 12andus substitutes professional psychological, medical, or counselling consultancy. We aren't responsible for any unfulfilled expectation you might have regarding our site, nor for any choice or action you might make based on any information you read or produce on 12andus or according to your experience as a 12andus user.

Interactive Features and AI-Generated Content

12andus offers interactive features, including but not limited to astrological initiations ("Wheel of Becoming"), AI-powered readings, and personalized reflections. These features are designed for entertainment, education, and personal exploration only. They are not therapy, counseling, medical advice, or a substitute for professional psychological, psychiatric, or medical care.

Some interactive features may explore psychological themes that evoke strong emotional responses. By choosing to participate, you acknowledge this possibility and accept full responsibility for your decision to engage with these features. You may discontinue any interactive experience at any time.

AI-generated content, including reflections, feedback, and suggestions provided within these features, is produced by automated systems and does not constitute professional advice of any kind. 12andus disclaims all liability for any emotional distress, discomfort, or adverse reactions that may arise from your use of these features.

If you are experiencing emotional distress or a mental health concern, we encourage you to seek support from a qualified professional.

Your membership

To access our services you need to create an account including a username and password. You should keep your password private and you should not authorise others to access 12andus with your credentials. We suggest you to use a strong password with numbers, letters and special characters.

Age

12andus is for people 16 years old and older. Please don't register if you are less than 16 years old.

The mobile application

We also offer a 12andus mobile application. These terms, and our Privacy Policy, apply to it in the same way they apply to the website. Purchases made inside the application are handled by the Apple App Store or Google Play under their own terms, including their own refund rules.

Email notifications

We send you service messages you cannot turn off while you hold an account — things like password resets, receipts and security notices — because they are part of running your account. Everything else, including notifications about other members' activity and any marketing email, you control from the "Notifications" page linked in your Settings, or with the unsubscribe link at the bottom of any email. How we treat those choices is described in our Privacy Policy.

Premium membership

You may subscribe to Premium membership to enjoy more features and services from 12andus. We use third-party payment services to bill your membership — currently Stripe and PayPal on the website, and the Apple App Store or Google Play inside the mobile application. You give permission to 12andus to charge you, including any commission, tax or fees associated with the payment transaction. Your Premium membership is personal and is not to be shared with anybody else. You can cancel at any time on the Subscription page at https://12andus.com/subscriptions, also linked from your Settings page.

PDF Astrological Readings Reports

12andus provides comprehensive PDF reports for various types of astrological readings, ranging from 80 to over 330 pages. The content of our reports is copyrighted by our company, Apogeeks Pte. Ltd. (Singapore), and is intended for personal use only. Resale of these reports is strictly prohibited. If you encounter any issue with our reports or services, please contact our support team via the "Contact" page linked at the bottom of every page — we would rather hear about a problem than have you sit with it.

Right of withdrawal and refunds

If you are a consumer in the European Union or the United Kingdom, you normally have 14 days to withdraw from a purchase made at a distance. How that applies here depends on what you bought.

  • Reports, ebooks and AI essays: these are digital content delivered to you immediately. The checkout page tells you so directly above the payment button: by completing the purchase you are asking for that immediate delivery, and the 14-day right of withdrawal ends once delivery has begun. Your order confirmation repeats it. Once we have delivered, the purchase is final and non-refundable. If you would rather keep the 14 days, simply do not complete the purchase.
  • Premium membership: a subscription is not fully performed at the moment you buy it, so your right of withdrawal is not affected. You may withdraw within 14 days of subscribing by writing to us through the Contact page, and we will refund you, deducting only the value of the period you have already used. After those 14 days, you can still cancel at any time and your subscription simply stops renewing.
  • Purchases made inside the mobile application: these are billed by Apple or Google, and their refund policies apply. Ask them first; we will help where we can.

None of the above limits your statutory rights if something we sold you is faulty, not as described, or never arrived. In those cases write to us and we will put it right.

Confidentiality

12andus member's data is regarded as confidential and is not divulged to third parties, except to the service providers who process it on our behalf, where we are legally required to do so, or in the one case described next.

We do not sell or rent your personal information. There is a single case in which we pass it to someone else for their own marketing: if you ask for a free reading through a partner's page or QR code and tick the optional box on that form, your name and email address are passed to that partner. It never involves your account data, and it never happens unless you tick that box. It is described in full in our Privacy Policy and in the partner privacy notice.

Our services

12andus services are intended for 12andus members only. You should not distribute, reproduce or resell our services. We cannot guarantee that our site will always be available or work as expected.12andus doesn't have any responsibility for the deletion of your content or for the failure to access your data.

Your content and how you should access 12andus

The content you produce or submit to 12andus should not be copyrighted, a trade secret or anything that could breach any person's or company's rights. You should be the owner of the pictures you upload to 12andus, including your profile pictures. You should not promote other websites, advertise any product, spam other members with messages or spam with messages on the public areas. You should not introduce viruses, trojans, or any malicious code. You should not use robots or spiders to retrieve 12andus content. Nor you should reverse engineer our service in order to reproduce it. You should not post offensive, racially or religiously offensive, obscene, or illegal content. You should not produce anything that is against the law or any person's rights. We do our best to monitor the content for any unlawful, improper or harmful content to the person or to a computer equipment. However, we cannot guarantee that you won't be exposed so such unlawful, improper or harmful content. 12andus is not responsible for any harm, damage, or loss that anybody might claim as a consequence to your access and use of 12andus. We also recommend you to report any of such content to us. We have the right to remove any content we consider as inappropriate or harmful and to terminate any user account if we found that any of the above rules are violated.

The rights about your content

The content you produce or submit to 12andus is your copyright and you keep the rights, but you grant 12andus a non-exclusive, free of royalties, permanent, worldwide license to copy, distribute, produce derivative works of your content in any present of future medium, even for commercial purposes. When you register as a member, you agree that searches might be performed by other users on your gender, age range, location, astrological planetary or Ascendant positions.

If you set your profile as a "social" member, you agree that other users might send you a message in your 12andus' private mailbox. You also agree that other users might send you friendship requests, which you can accept or ignore. However, if you set your profile as a "non-social" member, no other member can send you messages on your 12andus' private mailbox and no one can ask for your friendship.

Exclusions and Limitations

The information on this web site is provided on an "as is" basis. To the fullest extent permitted by law, 12andus:

Excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or 12andus' literature; and

Excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

Termination of Agreements

Both the Client and ourselves have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered, where a Service is deemed to have begun and is, for all intents and purposes, underway.

Availability

You are solely responsible for evaluating the fitness for a particular purpose of any view, downloads, programs and text available through this site. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. 12andus may, for any reason, suspend your access to 12andus, terminate your account or your premium membership, and/or remove any of the information you set on 12andus. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

Redistribution

Redistribution, republication or reselling of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent 12andus.

Links from 12andus

We do not monitor or review the content of other party’s websites which are linked to or from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and we not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site and to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to 12andus or accessed through 12andus yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Copyright Notice

Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website.

Contacts

Members can contact us through the Contact page linked at the bottom of every page.

Apogeeks Pte. Ltd., Company Registration No. 201500663W, is a company registered in Singapore. For anything concerning your personal data you can write to our Data Protection Officer at support@12andus.com.

Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including, but not limited to any act of God, terrorism, war, political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or manmade eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

Waiver

Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.

General

The laws of Singapore govern these terms and conditions. If you are a consumer resident in the European Union or the United Kingdom, this does not deprive you of the protection of the mandatory rules of the country where you live, and you may bring proceedings before the courts of that country. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorized representatives of the Company.

Notification of Changes

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our terms of service or privacy policy, we will announce that these changes have been made on our homepage and on other key pages on our site. If there are any changes in how we use our site members' information, notification by e-mail will be made to those affected by this change. Where a change materially affects your rights or what you pay, we will give you reasonable notice before it takes effect. You are therefore advised to re-read this statement on a regular basis

These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website indicates your understanding, agreement to and acceptance, of the full Terms and Conditions and Privacy Policy.

© 2026 Apogeeks Pte. Ltd. (Singapore) All Rights Reserved