Your privacy is important for you and for 12andus.
When you register as a member of 12andus, we collect some information. This document tells you how we manage your data. This document is part of the Terms of Service. If you don't accept the following policy, please don't register to 12andus. By using 12andus' services, you agree to the use of your personal data in accordance to this policy.
12andus is a site offering personalized astrological reports. The astrological reports are based on the birth data that you insert. In our site there are social features where members can befriend each other, send messages to each other, and discover compatibilities based on astrological placements.
12andus is for people 16 years old and older. Please don't register if you are less than 16 years old. We don't store information for children under 16 years old.
When you register to 12andus, we ask for a username, a password and an email address. We use those information to create your account. We store username, password and email address, and the IP address of your registration to prevent any abuse of our service.
When you access 12andus, we store information through an analytics data application. We store your IP address, your browser, the operating system you're using, and the address of the site you came from. Those information are used to understand how people use 12andus, and to better customize a visitor's experience. See the section "Analytics data" below for more information.
We process your personal data to calculate your astrological reports, to process the social features (for instance friendship requests or messages between users), and to send you personalized messages for a better experience on the site.
Types of personal data and reasons we ask for them
Registering on 12andus requires the following data: a valid email address, a password and a username of your choice.
The astrological reports offered by 12andus require the following data: date of birth, time of birth (if known), place of birth, and your gender. Those information are used to customize the astrological interpretation.
You can choose to activate the social features of 12andus. If you activate the social features, we require further information: your spoken languages, your city of residence and the gender or genders your are attracted by. Those information are needed to customize the astrological interpretations, the social searches and the communication between users.
If you want to purchase a Premium membership, we receive your PayPal email address. If you want to buy our complete PDF reports, we ask for an email address that will be used by Stripe to process the payment and by 12andus to send the report. In either cases, we don't know your credit card data. Only Paypal or Stripe know your credit card information.
Your personal data will be used to calculate the astrological reports and to support the social communication.
If you set your profile as "Social", you agree that other users may perform searches about your gender, age, city, or astrological planetary positions. If you set your profile as "Social", you also agree that other members may ask for your friendship or send you messages in your private mailbox at 12andus. Other users can't send you messages if you set your profile as "Non social". However, if you befriend a user, such user can send you a private message.
12andus allows you to insert, edit and delete a list of birth data. You can choose to insert the birth data of your relatives, friends, or any other birth data. Once you insert a birth data, you can run astrological reports on such person. We store the birth data you inserted. The birth data that you inserted will stay private to you. We will never share those birth data with any other member nor with any other site or application. We use the birth data you insert only to calculate the astrological reports based on that person.
In order to calculate your astrological reports, we ask for your birth date, birth time, birth place, and gender. We also allow you to write an optional description about yourself.
If you set your profile as "Social", the information you provided about your gender, the gender you are attracted by, your city of birth, the “About me” text and your spoken languages, will be available to users opening your profile. However, your birth date and time will only be visible to your friends. By befriending another member and sharing your birth data information, you can calculate your friends' astrological reports and your friends can calculate your astrological reports. The only birth data that will be shared will be your own profile birth data. Your private list of other people birth data will always be kept private to you.
The sources of your personal data are the information you insert on your profile page and the data you create by your use of the site.
Our servers use secure HTTPS/SSL in every page of the site. All communications between your browser and 12andus are encrypted and secure. The data you transmit can't be read by third parties.
Our servers are hosted by Hetzner in Helsinki, Finland. We have our own dedicated servers and we are the only ones who can access them.
We keep your personal data until you decide to delete your account in the “Delete my account” page linked in your Settings page.
We keep your personal data only as long as we need it for legitimate purposes and as permitted by applicable law. For security reasons and to protect our users from abuses, we keep your data 90 days after you delete your account through the dedicated page. During this period your account won't be visible to other users anymore.
We might keep your personal data even after the retention period to comply with the law or if there's a claim or dispute which requires us to keep the related information.
As a registered user, you have the right to access and delete your data. You can contact us through the Contact page linked at the bottom of every page for a request to receive your data. You can permanently delete your account and the data connected by visiting the “Delete my account” page on the Settings page.
We don't share your data nor your email address with third parties. However, we use third party's services. They receive a very limited set of your data to process their services.
When you visit our websites, or purchase products or services, we use the following third party services which may collect personal data: PayPal for processing the Premium membership payments, Stripe to process the PDF reports payments and Twilio (SendGrid) to send emails.
12andus uses Matomo as an analytics platform. An analytics platform is used by a website owner in order to measure, collect and analyze visitors' data.
Matomo is processing the following personal data: cookies, IP address, user ID, date and time, title and address of the viewed page, address of the page that was viewed prior to the current page, screen resolution, files that were clicked and downloaded, place where the session was started according to the Internet service provider, language of the browser.
Matomo is hosted in our servers in Finland. There are no third parties involved in our data analytics processing.
Without the analytics data, we would not be able to provide you the service we are currently offering.
You have the right to be informed of personal data processed by Matomo and the right to cancel your data processing. You also have the right to ask a structured and machine-readable personal data you provided through your use of 12andus.
We cannot provide, rectify or delete any data that we store about others users.
Our website uses Google Analytics, a web analysis service provided by Google LLC, a subsidiary of Alphabet Inc. ("Google").
Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookies about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.
Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.
You can opt-out any time from such emails by visiting your “Notifications” page from the “Settings” page.
12andus stores some information about how you interact with the site and its members. As an example, when you calculate certain astrological reports or view a member's profile. We store this information for statistical purposes, but never divulge it to a third party. We might analyze your use of 12andus for research purposes, for improving the service and for offering a better user experience.
We give users the chance to comment our articles. The comments are publicly accessible. We advise you to not post any sensitive personal data. Even in case you delete your account, those comments will remain publicly accessible.
12andus allows members to send messages to each other. These messages are private to you and the receiving member. However, 12andus administrators can access those messages in order to provide user support and to resolve issues.
12andus membership can be upgraded to Premium to enjoy more functionalities and features. When you become a Premium member, your profile will show your status.
You can choose to invite friends to 12andus. One way to invite friends is by sending an email message to a list of addresses you insert. In that case, we will send the invitation email showing your email address as the inviting person. The other way is through the social sharing icons for Facebook, Twitter or Google. We don't receive your social media credentials when you access your social media accounts.
We will not sell or share your private information, such as your email address, your birth data, your private messages or the birth data you add, with any third party.
We may disclose your information if we are compelled to do so by the law, or if we have good reasons to believe that disclosure might prevent harm to a person or property, for example, in cases of abuse, threats or scams.
As Wikipedia defined, “A cookie, also known as an HTTP cookie, web cookie, or browser cookie, is a small piece of data sent from a website and stored in a user's web browser while the user is browsing that website. Every time the user loads the website, the browser sends the cookie back to the server to notify the website of the user's previous activity.”
Cookies are harmless and don't do any damage to your computer or smartphone.
12andus sets cookies in order to authenticate your session on the site, to track your preferences such as your chosen language, and for the analytics data.
Cookies are used to facilitate your experience on 12andus and to make the website more user-friendly and secure.
If you make any changes to your cookie preferences, your experience while using 12andus might differ and might not be as satisfying.
Most of web browsers allow you to block cookies. You can decide to block our cookies through those functionalities. If you block 12andus' cookies, we cannot guarantee that you will have access to all functionalities.
You can change your profile information at any time by clicking on your username at the top of the page and then on “Edit profile.” You can change your username, your birth data, the email address, the gender, “About me”, the spoken languages, the city of residence. Also, you can choose to be social or not.
12andus works to keep your data private and safe, and always follows the best security methods. However, security is also your responsibility. For example, you should set a strong password composed of letters, numbers and special characters, and never reveal your password to anyone.
12andus is property of Apogeeks Pte. Ltd., a company based in Singapore. You can contact us through the Contact page linked at the bottom of every page. In the Contact form we ask for your email address. We use the email address you specified to answer your message.