Privacy policy

Privacy policy

Your privacy is important for you and for 12andus.

When you registered as a member of 12andus, we collect some information. This document tells you how we manage that data and is part of the Terms of Service. If you don't accept the following policy, please don't register to 12andus. By using 12andus' services, you agree to the collection and use of your personal data in accordance to this policy.

What 12andus is

12andus is a site offering various astrological reports based on the birth data provided by the members. There are also social features where members can befriend each other, send messages, discover astrological compatibilities and areas of mutual attraction.

Children less than 16 years old

12andus is for use of people 16 years old and older. Please only register if you are at least 16 years old. We don't knowingly collect personal information from children under 16 years old. If you are a parent or guardian of a child under 16 years old wanting to register to 12andus, please contact us at support@12andus.com.

Membership information

When you register as a member, we ask for a username, a password and your email address so that we can create your account. We store this data, as well as the IP address of your registration so we can prevent any abuse of our service and other members.

Logging information

When you access 12andus, we log some information, including your IP address, what browser and operating system you're using, and the address of the site you came from. This is used to gain an insight into how people use 12andus, and how we can better customize a visitor's experience.

Personal data processing

We process your personal data on legitimate grounds to calculate the astrological reports for the users, to process the social features as friendship requests or messaging between users, to analyze the behavior of our websites in order to improve the user experience, and to send you personalized messages needed to improve your experience on the site.

Types of personal data and reasons we ask for them:

Registering on 12andus requires the following data: a valid email address, password and a username of your choice.

The astrological reports offered by 12andus require the following data: date, time (if known) and place of birth, and the gender to customize the astrological interpretation.

The social and dating part of 12andus require the entry of the languages spoken, the city of residence and the gender(s) attracted by to customize the interpretation, the social/dating searches and the communication.

To process a purchase for a Premium membership, we require the entry of your PayPal email address. We don't process and we never store your credit card credentials.

Your personal data will be used to facilitate the use of the website, to calculate the various astrological reports and to facilitate the social communication.

When you register as a member, you agree that searches might be performed by other users on your gender, age range, location, astrological planetary or astrological houses positions. And you agree that other members might ask for your friendship and/or send you messages. However, other users can't send you messages if you set your profile as “Non dating”, unless you choosed to befriend them first.

12andus allows you to insert, edit and delete a list of people with their birth data so that you can run astrological reports on them. We store this data. The birth data that you enter will stay private to you, and will never be shared with any other member nor with any third party. We use this data to offer you astrological reports based on the person's birth data you entered.

Astrological reports personal data

In order to calculate your astrological reports, we ask for your birth date, time and city, gender, and other information in order to present you with better matches. We also allow you to write a short description to describe yourself.

Some information you provide, e.g. your gender, the gender(s) you are attracted by, your city of birth, the “About me” and your spoken languages, will be available to visitors who open your profile. However, your birth date and time will only be visible to members when you ask or accept a friendship with him/her. By befriending another member and sharing your birth data information, you can run astrological reports about your friends and they can run astrological reports about you.

12andus allows you to insert, edit and delete a list of people with their birth data so that you can run astrological reports on them. We store this data. The birth data that you enter will stay private to you, and will never be shared with any other member nor with any third party. We use this data to offer you astrological reports based on the person's birth data you entered.

The sources of personal data

The sources of your personal data are what you fill in on your profile page and the data you create by your use of the site.

Safety of your data

Our servers use secure HTTPS/SSL in every page of the site. All communications between your browser and 12andus are encrypted and secure. The data you transmit can't be read by third parties.

Where our servers are located

Our servers are hosted by Bluehost in the US. We have our own dedicated servers and we are the only ones who have the right to access. Bluehost's US servers are located in Provo, Utah.

Data retention

We keep your personal data until you decide to delete your account in the specific “Delete my account” page linked in your Settings page.

We keep your personal data only as long as we need it for legitimate purposes and as permitted by applicable law. For security reasons and to protect our users, we implement a retention window of 90 days after you delete your account through the dedicated page. During this retention window, your personal data will be kept but your account won't be visible to other users anymore.

We might keep your personal data even after the retention period to comply with the law or if there's a claim or dispute which requires us to keep the connected information.

Your rights to access and delete your data

As a registered user, you have the right to access and delete your data. You can send an email to privacy@12andus.com for a request to access your data and you can permanently delete your account and the data connected to your account by visiting the “Delete my account” page on the Settings page.

To exercise any of the rights mentioned in this Privacy Policy and/or in the event of questions or comments relating to the use of personal data you may us at privacy@12andus.com.

In addition, you have the right to lodge a complaint with the data protection authority in your jurisdiction.

Third party services we use

We don't share your data nor your email address with third parties. However, we use third party's services. They receive a very limited set of your data to process their services.

When you visit our websites, or purchase products or services, we use the following third party services which may collect personal data: PayPal for processing the Premium membership payments and SendGrid to send transactional email.

When you give your credentials to PayPal to process a payment to 12andus, we don't receive your credit card data. This information is kept inside PayPal's servers only. We receive the email address connected to your PayPal account. PayPal receives the information that you purchased a Premium service from our site. We suggest you to refer to PayPal's privacy policy for more information.

We periodically send transactional emails to notify users about changes in the site, received messages from other users, friendship requests, new features or suggestions about how to use the site in the best way. We use SendGrid to send those transactional emails. SendGrid uses your email address only to send emails on our behalf and your email isn't shared to any third party. We suggest you to refer to SendGrid's privacy policy for more information.

Analytics data

12andus uses Matomo as web analytics platform. A web analytics platform is used by a website owner in order to measure, collect, analyze and report visitors' data for purposes of understanding and optimizing their website.

Matomo is processing the following personal data: Cookies, IP address, user ID, custom dimensions, location of the user, date and time, title of the page being viewed, URL of the page being viewed, URL of the page that was viewed prior to the current page, screen resolution, time in local time zone, files that were clicked and downloaded, link clicks to an outside domain, pages generation time, Country, region, city, main language of the browser, user agent of the browser

The processing of personal data with Matomo is based on legitimate interests. Matomo is hosted in our servers in the US, within Bluehost. There are no third parties involved in our data analytics processing.

Without the data, we would not be able to provide you the service we are currently offering to you. Your data will be used only to improve the user experience on our website and help you find the information you are looking for.

You have the right to be informed of personal data processed by Matomo, a right to rectification/correction, erasure and restriction of processing. You also have the right to ask from us a structured, common and machine-readable format of personal data you provided to us.

We can only identify you via your email address and we can only adhere to your request and provide information if we have personal data about you through you having contacted us directly and/or you registered to our site. We cannot provide, rectify or delete any data that we store on behalf of our users or customers.

Email communication

We periodically send transactional emails to notify users about changes in the site, received messages from other users, friendship requests, new features or suggestions about how to use the site in the best way.

You can opt-out any time from such emails by visiting your “Notifications” page under your “Settings” page.

Your activity information

12andus stores some information about how you interact with the site and its members, for example when you view a member profile or calculate areas of mutual attraction. We store this information for statistical purposes, but never divulge it to a third party. We might analyze your use of 12andus for research purposes, for improving the service and for offering a better user interface.

Blogs and astrological interpretations comments

We give users the chance to comment the blog posts and the astrological interpretations. The blog posts' comments are publicly accessible, while the astrological interpretations are accessible only by registered users. We advise you to not post any information that you don't want to be public, especially sensitive personal data as your address or your credit card information. If you delete your account these posts will be archived and remain publicly accessible.

Messaging

12andus allows members to send messages to each other. These messages are private to you and the receiving member, however, 12andus administrators might access those messages in order to provide user support.

12andus premium membership

12andus membership can be upgraded to premium to enjoy more functionalities and features. If you upgrade your membership, the fact that you have done so will be made visible on your profile. If you upgrade your membership by paying, 12andus will store the transaction number and the date of the payment, however, we do not store your credit card information.

Inviting friends

If you choose to invite friends on 12andus, you have two ways. One is by sending an email message to a list of email addresses you choose. In that case, we will send the invitation email with your email address as the sender. The other way is through the social sharing icons for Facebook, Twitter or Google. We don't know your social media credentials when you access such social icons.

Your private information

We will not sell or share your private information, such as your email address, your birth data, your private messages or the birth data you add, with any third party. This information is kept strictly confidential and will not be shared without a very good reason.

Cases for disclosing your information

We may disclose your information if we are compelled to do so by law, or if we have good reason to believe that disclosure might prevent harm to a person or property, for example, in cases of abuse, threats or scams.

Cookies

As Wikipedia defined, “A cookie, also known as an HTTP cookie, web cookie, or browser cookie, is a small piece of data sent from a website and stored in a user's web browser while the user is browsing that website. Every time the user loads the website, the browser sends the cookie back to the server to notify the website of the user's previous activity.”

Cookies are harmless and don't do any damage to your computer or smartphone.

12andus sets cookies in order to authenticate your session on the site, to track your preferences such as your chosen interface language, and for the analytics data.

Cookies are used to facilitate your experience on 12andus and to make the website more user-friendly and secure.

If you make any changes to your cookie preferences, your experience while using 12andus might differ and might not be as satisfying.

Most of web browsers allows you to set your cookie policy by blocking cookies or alert you when a cookie is set on your browser. You can decide to block or allow our cookies through those functionalities. If you block 12andus' cookies, we cannot guarantee that you will have access to all functionalities.

Google AdSense

12andus might use Google AdSense for the integration of advertisement. Google AdSense uses cookies and beacons to analyze the needed information to deliver advertisement. Most of web browsers allow you to set your cookie policy by blocking cookies or alert you when a cookie is set on your browser. You can decide to block or allow Google AdSense's cookies through those functionalities.

Changing your profile information

You can change your profile information at any time by clicking on the “Profile” menu item and then on “Edit profile.” You can change your username, email address, birth data. “About me” information, the languages spoken, the city of residence and the social connecting information as the gender(s) you are attracted by and the age range.

Your security

12andus works hard to keep your data private and safe, and always follow industry best practice. However, security is also up to you, for example setting a strong password composed of letters, numbers, and special characters, and never divulging this password to anyone.

Notification of Changes

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our terms of service or privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site members' information, notification by e-mail will be made to those affected by this change. Any changes to our terms of service or privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis

These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website indicates your understanding, agreement to and acceptance, of the full Terms and Conditions and Privacy Policy.

Contact us

12andus is property of Apogeeks Pte. Ltd., a company based in Singapore. You can inquire about your privacy policy by sending an email to privacy@12andus.com.